KK Members Blog

KK Members Blog

Drawing a Line in the Sand

09/04/2009 at 7:12pm EDT

Hello fellow readers,

Like many of you, I am a DirecTV customer. I have been for years. Most of you are probably aware of DirecTV’s recent removal of Versus from their programming lineup due to a contract dispute.

While I hate to do so, it has become apparent to me that I now have to hold off on my auto-renewal of NHL Center Ice and plan on changing services to another provider such as Comcast (which owns Versus, btw). I’m not happy about it and I’d rather not do it. So, what I propose here is a good old-fasioned letter-writing campaign.

You can contact DirecTV through their email form here.

After navigating to the page, enter your account information and select Programming/Sports as your topic and Customer Service/Complaints as your category.

I have provided a form letter below that you can use to encourage DirecTV to have a change of heart. Hopefully if enough of us write, we won’t have to take any further action.

Dear Sir or Madam:

I have been a loyal DirecTV customer for years, and had been planning on being one for many years to come. However your recent decision to remove the sports network Versus from your service will soon force me to switch to another provider so I may continue to receive their NHL programming. I strongly encourage you to reconsider your position regarding renewing Versus’ contract and hope that you begin to understand just how many customers you are about to lose by not doing so. I hope to remain a customer going forward but will cancel my service at the beginning of the NHL season if this situation is not rectified.

Sincerely,
-

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