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Abel to Yzerman

Liveblogging My Call To Verizon

0957: been on the phone for 11 minutes trying to determine whether they’ll offer Center Ice.  Have spoken with 1 live person who I couldn’t understand and dealt with 17 recorded operators. None were helpful. I swore at them.

0959:  On the phone with Ms. Wynn.  13th time I’ve given my phone number.  “NHL…that would be hockey?.  Bear with me one second please.”

1000: Tom from the Verizon Fios Solutions center doesn’t know what “the NHL” is, but he’s tracking it. Good on ya Tom.

1002: Now on the phone with Skip (really). He “doesn’t know if they’ll be offering it.”

Me: How can you “not know”? The season starts in two weeks.

Skip: We won’t know until it becomes available.

Me: But you don’t know now if it’s going to be available?

Skip: Right.

Me: So you’ll know it’s available when you start to see it on one of those tiny screens you geeks sit in front of?

Skip: What’s your home number again?

Me: Why?

Skip: Standard procedure.

Me: Skip, are you offering Center Ice or not?

Skip: silence

Me: Skip, you still there?  Hockey or no hockey. I want my frigging hockey Skip.  Yes or no?

Skip: No.

1018: I just hung up on Skip. Violently. 

That was an actual transcript of my experience with Verizon.  It was painful.  Now, I have my sights set on Center Ice Online.  Supposed to be available to order today.  Haven’t been able to.  If you have, please let me know so I can put this to rest.  It hurts.

Filed in: | Abel to Yzerman | Permalink
  Tags: watching+the+wings


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About Abel to Yzerman

Welcome to Abel to Yzerman, a Red Wing blog since 1977.  No other site on the internet has better-researched, fact-laden and better prepared discussions than A2Y.  Re-phrase: we do little research, find facts and stats highly overrated and claim little to no preparation.  There are 19 readers of A2Y. No more, no less. All of them, except maybe one, are juvenile in nature.  Reminding them of that in the comment section will only encourage them to prove that. Your suggestions and critiques are welcome: wphoulihan@gmail.com

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